Privacy Policy

1. INTRODUCTION

At TreatWag, we are committed to protecting the privacy and security of our users. Our Privacy Policy is designed to help you understand how we collect, use, and safeguard the information you provide to us. We adhere strictly to laws and regulations regarding privacy to ensure that your personal data is treated with the utmost care and respect. This policy applies to all information collected through our website and any related services, sales, marketing, or events.

2. INFORMATION COLLECTION

TreatWag collects various types of information to provide and improve our services to you. Here are the categories of personal information we gather:

  • IP Addresses and Usage Data: We collect IP addresses and usage data to understand how our services are accessed and used. This information helps us improve website performance and user experience.
  • User Inputs: When you engage with our website, for instance, by filling out a form to book a demo of our products or ask questions, we collect the information you provide, such as your name, email address, company name, and country. For users in the United States, we also collect state information. This information enables us to respond to your requests, tailor our communications, and provide you with the most relevant information to your geographic location and needs.

This data is collected through direct interactions on our website and through cookies and other tracking technologies detailed in the Cookies and Tracking Technologies section of this policy.

3. USE OF INFORMATION

At TreatWag, we utilize the information collected through our website in several ways to enhance user experience and our services:

  • Website Analytics: The IP addresses and usage data collected are primarily used to analyze website performance. This analysis helps us identify areas for improvement, optimize our web presence, and ensure a seamless experience for all users. Tools like Google Analytics play a key role in this process, allowing us to understand user behavior and adjust our offerings accordingly.
  • Personal Information: We use personal information provided by users who voluntarily submit forms on our website – such as name, email address, company name, and geographic location – specifically to follow up on requests for contact. Whether you're inquiring about our products, seeking support, or asking questions, this information enables us to provide a personalized response and keep you informed about our services.

This approach ensures that our interactions are tailored to your expressed interests and needs, aligning with our commitment to respect and protect your privacy.

4. COOKIES AND TRACKING TECHNOLOGIES

At TreatWag, we utilize cookies to enhance your experience on our website. Cookies help us understand site usage, performance, and conversions through Google Analytics. We also deploy Meta, X, and LinkedIn tracking scripts to measure and target our marketing efforts across channels. Furthermore, our website includes HubSpot forms, allowing users to submit personal contact information for product demos or inquiries. While we currently do not use cookies for personalized advertising, this may change to tailor your browsing experience further.

5. DATA SHARING AND DISCLOSURE

TreatWag takes privacy seriously and limits the sharing of your personal information to specific circumstances that are in line with our commitment to your privacy:

  • With Third-Party Services: As previously mentioned, we also share certain data (like IP addresses and usage data) with trusted third-party services such as Google Analytics, Meta, X, LinkedIn, and HubSpot. This sharing is strictly for the purposes of analytics, marketing measurement, and enhancing user experience on our website.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Merger, Acquisition, or Sale: Your personal information may be transferred in the event of a merger, acquisition, or sale of assets. We will provide notice if your personal information is transferred and becomes subject to a different privacy policy.

In all cases, we strive to ensure that any sharing of data is done with the utmost care for your privacy rights and in compliance with applicable data protection laws.

6. DATA SECURITY

TreatWag is dedicated to protecting the security of your personal information. We implement a variety of security measures designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction:

  • Access Controls: Access to platforms containing user data is strictly supervised and maintained. We employ robust access control measures to ensure that only authorized personnel have access to your information, and we regularly review these permissions to keep your data secure.
  • Physical and Digital Security: Our internal systems are physically and digitally protected to prevent external access. This comprehensive security strategy ensures that your data remains safe from unauthorized access or breaches.
  • Third-Party Platform Security: We rely on the security measures of trusted third-party platforms, such as Google Analytics, Meta, X, LinkedIn, and HubSpot, for data collected through cookies and tracking technologies. We believe in their commitments to data security, and access to these platforms on our end is secured with multi-factor authentication, adding an additional layer of protection.

These measures are part of our ongoing commitment to protect your data from unauthorized access, disclosure, alteration, or destruction.

7. USER RIGHTS

TreatWag recognizes and respects your rights over your personal data:

  • Access to Information: Users can request to receive a copy of all the information we hold about them.
  • Correction of Inaccurate Data: Users have the right to correct any false or inaccurate information we have on file.
  • Deletion of Data: Users can request the deletion of their data from our systems.
  • Withdrawal of Consent: At any time, users have the right to withdraw previously given consent for processing their personal data.

We are committed to responding to and processing these requests within 14 business days, ensuring that you have full control over your personal information.

8. INTERNATIONAL DATA TRANSFERS

TreatWag's handling of personal data involves the use of third-party platforms, such as Google and HubSpot, which are responsible for storing data. These companies are globally recognized and comply with international data protection laws, including mechanisms like the EU-U.S. Privacy Shield Framework, to ensure the secure and lawful transfer of personal data across borders.

While TreatWag itself does not actively transfer user data internationally, the use of these third-party services means that data may be stored and processed in countries different from where our users are located. We trust in our third-party providers’ commitments to uphold high data protection standards and comply with applicable international privacy regulations.

9. CHILDREN'S PRIVACY

TreatWag's website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete that information as quickly as possible.

10. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites and services for your convenience and information. Please be aware that these sites have their own privacy policies, which we do not control and for which TreatWag is not responsible. We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal information.

11. CHANGES TO THE PRIVACY POLICY

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the new privacy policy on our website. We encourage you to review our Privacy Policy periodically for any updates.

12. CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy or our treatment of your personal information, please get in touch with us at hello@treatwag.com. We are committed to addressing your privacy-related inquiries and concerns promptly.

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